Dear LuxAuc Members,

Thank you for your continued trust and support. In response to rising operational costs and in our ongoing commitment to providing high-quality and efficient auction services, LuxAuc will be adjusting its commission structure.

Effective from August 15, 2025 (The 56th Auction), the changes are as follows:
- Buyer’s premium will be adjusted from 10% to 12%
- Seller’s commission will be adjusted from 0% to 3%

We understand that this change may raise some questions. Please rest assured that LuxAuc remains committed to enhancing our auction quality, service efficiency, and overall member experience—ensuring that every transaction delivers real value.

Thank you for your understanding and continued support.

Warm regards,
The LuxAuc Team

Dear Valued Members,

Please be informed that item collection may not be available during the first two designated collection days immediately after the auction concludes.

This delay is necessary to allow our team to complete critical post-auction processes, including stocktaking, financial settlement, and other essential administrative tasks.

We sincerely apologize for any inconvenience caused and kindly ask for your understanding. Rest assured, we will prioritize efficiency to ensure your items are ready for collection as soon as possible.

For any inquiries, please feel to contact us.

Thank you for your patience and continued support!

Best regards,
LuxAuc

LuxAuc's mission is to collect a comprehensive range of bottles for our members. After several years of operation, we have attracted many collectors from Hong Kong, Taiwan, and even overseas to use our platform to sell bottles, which has continuously increased the variety of our source. We understand that customers have their own specific needs, so we will introduce a private purchasing service in addition to our auction events.

Through the private sales service, customers can contact LuxAuc at any time to make any requests, and LuxAuc will assist in sourcing specific bottles. For example, if a customer wishes to find a specific distillery or winery, a specific vintage, or even a particular bottle, they can entrust us to handle it. Additionally, if they see a desired wine at a LuxAuc auction, we can also try to acquire it for them.

The price for private procurement will be negotiated between both parties, and the process will be confidential. LuxAuc will arrange for buyers with the premise of protecting customer privacy.

We hope that through the private sales service, we can provide our members with a better bottles collecting experience.

Customers can contact us through the following methods:
Email: info@luxauc.com
WhatsApp: +852 97401416
LINE: luxauchk