LuxAuc's mission is to collect a comprehensive range of bottles for our members. After several years of operation, we have attracted many collectors from Hong Kong, Taiwan, and even overseas to use our platform to sell bottles, which has continuously increased the variety of our source. We understand that customers have their own specific needs, so we will introduce a private purchasing service in addition to our auction events.

Through the private sales service, customers can contact LuxAuc at any time to make any requests, and LuxAuc will assist in sourcing specific bottles. For example, if a customer wishes to find a specific distillery or winery, a specific vintage, or even a particular bottle, they can entrust us to handle it. Additionally, if they see a desired wine at a LuxAuc auction, we can also try to acquire it for them.

The price for private procurement will be negotiated between both parties, and the process will be confidential. LuxAuc will arrange for buyers with the premise of protecting customer privacy.

We hope that through the private sales service, we can provide our members with a better bottles collecting experience.

Customers can contact us through the following methods:
Email: luxauc@gmail.com
WhatsApp: +852 97401416
LINE: luxauchk

Previous Payment Process: Members were required to use PayPal's system for credit card payments, incurring a 4.8% processing fee.
New Payment Process: With the introduction of direct credit card payments, members can now skip the PayPal step and enjoy a reduced processing fee of 3.3%.
Membership Registration Fee: Will be updated from PayPal third-party payment to direct credit card payment.

In order to promote a more diverse auction range of LuxAuc, our listing fee policy will be adjusted as follows to encourage sellers to offer a variety of collectibles:
Listing fee of special categories, including miniatures (200ml or below), accessories (for example: glasses) and books will be lowered from HKD 50 to HKD 20. This policy will be started from the upcoming auction.
These special auction items will have their shipping fees calculated separately. Accessories and books will be priced individually based on the case. For consolidated shipments, miniatures will be calculated per 700ml, regarded as one shipping unit (equal to a typical whisky bottle); while total volume under 700ml will be regarded as one shipping unit.
Besides, auction items with extraordinary weight, size, or volume will display their shipping units in the item description.

To align with the new policy for special auction items, we will revise the auction increment level. The minimum increment will be lowered from HKD 50 to HKD 10 within the bid price range of HKD 0.00-HKD 499.00. This change aims to enhance the price competition for low-priced auction items.