Dear Valued Members,

Please be informed that item collection may not be available during the first two designated collection days immediately after the auction concludes.

This delay is necessary to allow our team to complete critical post-auction processes, including stocktaking, financial settlement, and other essential administrative tasks.

We sincerely apologize for any inconvenience caused and kindly ask for your understanding. Rest assured, we will prioritize efficiency to ensure your items are ready for collection as soon as possible.

For any inquiries, please feel to contact us.

Thank you for your patience and continued support!

Best regards,
LuxAuc

LuxAuc's mission is to collect a comprehensive range of bottles for our members. After several years of operation, we have attracted many collectors from Hong Kong, Taiwan, and even overseas to use our platform to sell bottles, which has continuously increased the variety of our source. We understand that customers have their own specific needs, so we will introduce a private purchasing service in addition to our auction events.

Through the private sales service, customers can contact LuxAuc at any time to make any requests, and LuxAuc will assist in sourcing specific bottles. For example, if a customer wishes to find a specific distillery or winery, a specific vintage, or even a particular bottle, they can entrust us to handle it. Additionally, if they see a desired wine at a LuxAuc auction, we can also try to acquire it for them.

The price for private procurement will be negotiated between both parties, and the process will be confidential. LuxAuc will arrange for buyers with the premise of protecting customer privacy.

We hope that through the private sales service, we can provide our members with a better bottles collecting experience.

Customers can contact us through the following methods:
Email: luxauc@gmail.com
WhatsApp: +852 97401416
LINE: luxauchk

Previous Payment Process: Members were required to use PayPal's system for credit card payments, incurring a 4.8% processing fee.
New Payment Process: With the introduction of direct credit card payments, members can now skip the PayPal step and enjoy a reduced processing fee of 3.3%.
Membership Registration Fee: Will be updated from PayPal third-party payment to direct credit card payment.